FAQ
- Is the jewelry real?
- Our jewelry base materials are either stainless steel, 925 sterling silver or brass with 5-6 times gold/white gold plating.
- Is your gold plating just like any other company's?
- No, our jewelry is plated with 5 layers of the highest quality real 14K/18K gold or white gold. The gold must be at least 3 microns thick. This is much thicker than electroplating or typical gold-dipped jewelry and will outlast typical gold-plated items.
- What is your return policy?
- Please refer to our Refund Policy page, Click Here
- Can I take a shower while wearing your jewelry?
- For the everyday jewelry, yes. Our everyday jewelry is considered those that have a stainless steel or 925 sterling silver base. It’s still important to properly dry the jewelry after getting it wet. For the custom jewelry pieces, those should not be worn in the shower.
- What kind of stones are they?
- We use 5A cubic zirconia stones, which are considered the highest-quality cubic zirconia stones available.
- Additionally, some of our pieces may contain moissanite diamonds which are often used as a diamond alternative due to their brilliance and durability.
- Will it fade and turn my skin green?
- Our everyday is plated over the base 5 times. Our jewelry is nickel and lead-free, so your skin should not turn green.
- How do I care for plated jewelry?
- Please refer to our Jewelry Care page, Click Here
- Will plated jewelry tarnish or fade over time?
- Our ‘everyday’ jewelry should last a few years with proper care and storage. However keep in mind that consistent exposure to moisture, sweat, skincare products, and perfumes can cause tarnishing or fading sooner than later.
- Is plated jewelry hypoallergenic?
- Yes, our everyday and special occasion jewelry (custom icy) pieces are hypoallergenic.
- Can plated jewelry be resized or repaired?
- In short, No. Plated jewelry is not designed to be resized or repaired in the same way as solid metal jewelry. The plating process involves applying a thin layer of metal, such as gold or rhodium, onto a base metal, such as brass or sterling silver.